Welcome Cachers

Customer Service

Shipping & Delivery

Our shipping charges includes all shipping and handling fees.

We will ship to almost anywhere in the world including APO and FPO addresses. Our usual carrier for shipping is the US Postal Service (USPS). However during the checkout process, options will appear to select a shipping method for your area. Please contact us if you do not see a shipping method for your location.

Please Note : UPS will Not Ship to P.O. Boxes

Shipping times are in addition to processing times. Normally, we will ship your order within 2-3 business days of receiving your order regardless of the shipping method chosen. Special rush requests will be accommodated, if possible, and any additional fee will be added if needed. To place a request, please send an email to coins@oakcoins.com or contact us by phone 1-801-444-0114.

If delivery has been confirmed by USPS, Oakcoins will not be responsible for orders shipped via USPS which are not received.  If you wish to have a more secured shipping process please look into upgrading your shipping method to Priority or UPS at check out.



International Orders: Please be patient with international orders as they can take 4-6 weeks to reach their destination in some cases. 

International Orders cannot be tracked outside of the United states in most circumstances. We are not responsible for your countries policy and procedures with regards to Postal service.



Please note, the customer is responsible to pay the extra import taxes imposed by their country’s government. If you are dissatisfied with these fees, please contact your Customs office.

If your order has been shipped via UPS, the customer is also responsible for any UPS international brokerage fees and will be collected at the time of delivery.

Returns:

 We will not be responsible for items lost or Damaged in the Shipping process unless you purchase Priority mail option at checkout.

Returns for damaged Items will occur within 10 days after Receipt of Delivery, The returned Item will be exchanged  for the same coin if available, and if stock does not allow for this, the customer will be asked for a substitution of equal value.

Returns are not available for customized Product. Only if there is an error in Minting will we refund your money. Some situations can be reviewed.

Payment, Pricing & Promotions
We accept major credit cards include VISA, MasterCard, American Express, Discover, and we support PayPal for your convenience. 

All transactions are processed over the secure Payment Gateway.
Viewing Orders
You will be able to view all previous orders that you make on our site if create an account. Once you login to the site you will be able to access all items that you ordered in the past.
Updating Account Information
Updating your account on our site is easy to do. Once you login to our website you will be taken to My Dashboard". There you will be able to update your personal information. Here is a list of items that you should keep updated in case we need to contact you.
Email Address
Default Shipping Address
Default Billing Address
Phone Number
*** For questions about our Privacy and Security Policy the link is at the bottom of our Webpage***

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